An Important Message from The NHHEAF Network in Response to COVID-19


The NHHEAF Network remains committed to meeting the needs of students and financial aid professionals and has taken measures to ensure we are able to continue to offer exceptional service for our EDvestinU® loan product during this challenging time.


Applicants:

Despite the change in working environments due to the pandemic, response time to telephone inquiries and emails remains unchanged, and the processing of uploaded documentation continues on schedule.

Our loan counselors remain available to answer your questions during our normal business hours of Monday through Friday from 8 a.m. to 5 p.m. ET.

  Email Us
Phone: 855.887.5430, option 1


Borrowers:

Borrowers of an EDvestinU® loan who may be financially impacted by the pandemic are encouraged to contact our servicing organization, Granite State Management & Resources (GSM&R) for assistance.

EDvestinU® loan borrowers may have both deferment and forbearance options available. GSM&R will provide borrowers with guidance as to which option may be appropriate based on your situation.

Our customer service representatives remain available to answer your questions during our normal business hours of Monday through Friday from 8 a.m. to 5 p.m. ET.

Phone: 800.719.0708


Financial Aid Professionals:

We remain committed to being a nonprofit lending option for students. Our team of school services representatives remain ready to assist your office with any questions regarding loan changes, returns, or any other processing questions during this time.

Our school services team remains available during our normal business hours of Monday through Friday from 8 a.m. to 5 p.m. ET.


  Email Us
Phone: 855.887.5430, option 2